Shipping Policy
At Barkers Rocks, we aim to get your order packed, shipped, and delivered as quickly as possible.
United States Shipping
We currently ship exclusively within the United States.
The following shipping options are available at checkout:
Standard Shipping – $5 USD
Estimated delivery: 3–7 days
Priority Shipping – $14 USD
Estimated delivery: 1–4 days
Delivery timeframes begin once your order has been fulfilled and dispatched from our warehouse.
Our Delivery Guarantee
We stand behind our advertised delivery timeframes.
If your order is delivered outside the delivery timeframe for the shipping method you selected, we will refund the shipping fee you paid for that order.
This means:
- Standard Shipping: If your order is delivered later than 7 days after dispatch, your $5 USD shipping fee will be refunded.
- Priority Shipping: If your order is delivered later than 4 days after dispatch, your $14 USD shipping fee will be refunded.
If your shipment arrives outside of the applicable delivery guarantee, please contact our customer support team with your order number and we will arrange a refund of the shipping fee paid.
If no shipping fee was paid on the order, there will be no shipping charge available to refund.
The Delivery Guarantee applies to the delivery period after the order has been dispatched and does not include any pre-order waiting period prior to fulfilment.
Order Processing
All orders containing in-stock items will be fulfilled within 24 hours of the order being placed.
The only exception is during public holidays or other periods where warehouse staffing may be limited. During these periods, fulfilment may take slightly longer than 24 hours.
Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing your tracking information.
Pre-Order Items
If an item is listed as pre-order, the standard 24-hour fulfilment timeframe does not apply.
Estimated fulfilment dates may be displayed on the product page at the time of purchase.
If you would like to confirm the expected fulfilment date for a pre-order, please contact our customer support team with your order number. Our team will be happy to provide you with the latest expected fulfilment timeframe.
Once a pre-order has been fulfilled and dispatched, the normal shipping timeframe and Delivery Guarantee for the shipping method selected will apply.
Delivery Delays
Occasionally, circumstances outside of our control may cause shipping delays, including:
- Carrier delays
- Severe weather
- Transportation disruptions
- High-volume periods
- Incorrect or incomplete delivery information
If a carrier delay causes your package to arrive outside of our advertised delivery timeframe, we will still refund the shipping fee you paid in accordance with our Delivery Guarantee.
Changing Your Shipping Address
Our warehouse begins preparing orders shortly after they are placed.
If you need to change your shipping address, please contact our customer support team as soon as possible.
We will do our best to update your address if the order has not yet been processed or shipped. However, once an order has entered fulfilment or has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.
Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
If a customer provides an incorrect or incomplete shipping address and the package cannot be delivered, or is lost as a result, Barkers Rocks is not responsible for the original shipment.
However, as a gesture of goodwill, we will offer to send a brand-new replacement order at a discounted reshipment rate.
Reshipment Fees
For orders requiring reshipment because an incorrect or incomplete address was provided by the customer:
- First item: $35 USD
- Each additional item: +$10 USD per item
For example:
- 1 item = $35 USD
- 2 items = $45 USD
- 3 items = $55 USD
The reshipment fee includes a brand-new replacement item and shipment using our Standard Shipping service.
If the customer requests Priority Shipping, an additional $14 USD shipping charge will apply on top of the applicable reshipment fee.
For example:
- 1 replacement item with Standard Shipping = $35 USD
- 1 replacement item with Priority Shipping = $49 USD
- 2 replacement items with Standard Shipping = $45 USD
- 2 replacement items with Priority Shipping = $59 USD
A replacement shipment will only be sent once:
- The customer has confirmed the correct and complete shipping address; and
- The applicable reshipment fee has been paid.
Delays, failed deliveries, returned shipments, or lost packages caused by an incorrect or incomplete address supplied by the customer are not covered by our Delivery Guarantee.
This goodwill reshipment policy does not affect any rights or remedies available to customers under applicable law.
Tracking Your Order
Once your order has shipped, you will receive tracking information by email.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
If your tracking has not updated for an extended period or you believe your shipment may be delayed, please contact our customer support team and we will be happy to assist.
Packages Marked as Delivered
If tracking shows that your package has been successfully delivered to the shipping address provided at checkout, please first check:
- Around the delivery location
- With other members of your household
- With neighbours
- With your building reception or mailroom, where applicable
- Directly with the shipping carrier
Carrier tracking information, Proof of Delivery (POD) and, where applicable, Signature on Delivery may be used to confirm that an order was successfully delivered.
Proof of Delivery Without Signature
If the carrier provides a Proof of Delivery (POD) confirming that the package was delivered to the address provided at checkout, but the shipment did not require or obtain a Signature on Delivery, the package will be considered delivered by the carrier.
If the customer subsequently reports that the package has been stolen, lost, misplaced, or cannot be located, Barkers Rocks does not guarantee a complimentary replacement or reimbursement.
However, as a gesture of goodwill, we may offer the customer our courtesy reshipment option for a brand-new replacement order.
The courtesy reshipment fees are:
- First replacement item: $35 USD
- Each additional replacement item: +$10 USD per item
The courtesy replacement will be shipped using our Standard Shipping service.
If Priority Shipping is requested, an additional $14 USD shipping fee will apply.
For example:
- 1 replacement item with Standard Shipping = $35 USD
- 1 replacement item with Priority Shipping = $49 USD
- 2 replacement items with Standard Shipping = $45 USD
- 2 replacement items with Priority Shipping = $59 USD
The customer must confirm their complete shipping address and pay the applicable reshipment fee before the replacement order is dispatched.
Proof of Delivery With Signature on Delivery
If the carrier provides both:
- A valid Proof of Delivery (POD); and
- Confirmation that the package was successfully completed with Signature on Delivery,
this will be considered confirmation that the package was successfully delivered and received at the shipping address provided at checkout.
Where both Proof of Delivery and Signature on Delivery are available, Barkers Rocks will not provide a refund, reimbursement, complimentary replacement, or discounted courtesy reshipment if the customer subsequently claims that the package was stolen, lost, misplaced, or cannot be located.
The $35 courtesy reshipment offer does not apply to packages that have both a valid POD and confirmed Signature on Delivery.
In these circumstances, if the customer would like the products again, a new order must be placed at the normal retail price.
Where permitted by applicable law, responsibility for the package passes to the recipient once delivery has been confirmed through both Proof of Delivery and Signature on Delivery.
We will still be happy to provide the customer with any available carrier information, tracking details, Proof of Delivery, or signature confirmation that may assist them in locating the package.
Lost Packages
If your package appears to have been lost while in transit and before confirmed delivery, please contact our customer support team.
We may need to open an investigation with the shipping carrier before determining the appropriate resolution.
Carrier investigations may require additional information before a shipment can officially be considered lost.
If the package was lost as a result of an incorrect or incomplete address supplied by the customer, the Incorrect or Incomplete Shipping Addresses policy above will apply.
If the carrier provides a POD without Signature on Delivery and the customer cannot locate the package, the courtesy reshipment option outlined under Packages Marked as Delivered may be offered.
If the carrier provides both a valid POD and Signature on Delivery, the shipment will be considered successfully delivered and no courtesy reshipment offer, replacement, or reimbursement will be provided. A new order will need to be placed if replacement products are required.
Orders Containing Backordered or Pre-Order Items
If your order contains multiple items and one or more items are on backorder or pre-order, your order may be held until all items are available for shipment.
If you would like to confirm when your complete order is expected to be fulfilled, please contact our customer support team with your order number.
Shipping Restrictions
Barkers Rocks currently ships only to addresses within the United States.
International shipping is not currently available.
Questions About Your Shipment
If you have any questions about your order, delivery, fulfilment date, tracking information, reshipment, or would like to claim a refund under our Delivery Guarantee, please contact our customer support team and include your order number so we can assist you as quickly as possible.